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Frequently Asked Questions(FAQS)

How is my order shipped?
Orders are shipped all weekdays and even in weekends.
How long does it take for my order to reach me?
Orders are dispatched within 3 working days after payment confirmation. Typically, orders take between 24-72 hours after dispatch. Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of everracer. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder's credit/debit card. Delivery delays due to service interruptions or weather conditions are not the responsibility of everracer or the carrier.
Which countries do you ship to?
Currently, from our website we only ships to addresses within the Australian state only. For any other destinations, please email info.everracer@gmail.com.
What are your delivery charges?
For all destinations – Delivery charges depends on the Postcode.
How do I start shopping online with everracer.com.au?
For step-by-step shopping instructions, please follow the progression below: When you have found a Product on the Website that you would like to buy, please click on the cart symbol button to add it to the cart. This will add your Product to a virtual "shopping cart". To add more Products to your virtual shopping cart, click on the link labelled "continue shopping". To pay for the Products in your virtual shopping cart at any time, click the button labelled "check out". When you click the "check out" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you. You can provide this information by filling in the fields requested on the screen. All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy. To shop with greater ease with us online, register one-time to save your details so that you will not have to re-enter your personal information again on your next session
How can I pay for my order?
We accept MasterCard, Visa and Paypal payment.
Do I need to register and set up an account to shop?
Yes, it is mandatory to register. We will retain your contact details, which will be retrieved when you login on your next visit. Please note that due to security reasons, we will not retain your card details.
What if there are missing or wrong items when I receive my order?
For missing or wrongly shipped items, please contact us at info.everracer@gmail.com and quote your transaction reference number. Our customer service is open from Monday to Sunday, 24x7. We will endeavor to reply to your query within a working day and we will advise you on what to do next.
How do I track my orders?
You will receive an email, together with a tracking number, notifying you that orders have been shipped. If you have further queries, please contact us at info.everracer@gmail.com.
How do I know if an item is in stock?
All items are in stock unless "Out of stock" is indicated. On receipt of your order if any items are unavailable , we will inform you by email and we will offer you a refund or alternative availability date where possible.
How do I know that my order has been successfully submitted?
You will receive an email acknowledgement containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment.
I would like to change my order. What should I do?
If you would like to amend your order, please contact us at info.everracer@gmail.com.
Is it safe to use my credit card on your website?
To ensure a safe payment procedure, our website uses Secure Trading for a reliable and secure internet payment gateway.
Is there a minimum order value?
There is no minimum order requirement. Delivery charges will remain as specified.
Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfill an order contract with you. Read more about our Privacy Policy here.
What is your cancellation policy?
Our "no questions asked" cancellation policy allows you to cancel your order with us but before the Products are delivered to you
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